Job Description

Job Description

Job Description

Connect6 Group is looking to add to our expanding team! We are currently looking for a Call Center Manager to work on dialing markets in the USA to sell telecommunication products to consumers, based out of our Toronto office.

What sets Connect6 Group apart from other organizations is our commitment to providing numerous opportunities for career growth and advancement, as we follow a “promote from within” mentality. Our commitment to continuous coaching and training allows our employees to reach their full potential.

We are looking for an experienced Call Center Manager to join our team. As a Call Center Manager you will be responsible for training and coaching Call Center/Telesales Representatives to generate calls to potential customers with the main goal to collect and analyze sales targets.

 

RESPONSIBILITIES:

• Training, coaching, and leading call center representatives as they provide support for customers.

• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives

• Leading Orientations and team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.

• Ensuring Call Center Representatives are achieving sales targets and taking corrective action, if the performance is not meeting expectations. 

• Daily reporting to management and Recruitment team regarding sales targets, performance, Onboarding and Offboarding of employees 

REQUIREMENTS:

• Sales experience is preferred 

• Diploma or Bachelor’s Degree 

• Strong coaching and leadership skills, ability to motivate employees.

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Decisiveness and attention to detail.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Must be polite and professional and have great phone etiquette

COMPENSATION:

• Compensation of 50K - 65K On Target Earnings based on experience

How Connect6 Group values you: 

• Health Benefits, fully funded by Connect6, once past three months of employment

• Discounts on products and services depending on the program you work with

Why work at Connect6 Group? 

• World class training provided by tenured sales professionals

• 1on1 coaching to hone your skills grow your career

• Promote from within mentality

• Be a part of a fast-growing company

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Connect6 Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Connect6 Group is an expanding marketing agency that works with some of Canada's most well known brands: Air Miles, Longo's, Cogeco, Hyundai and Canadian Tire. Our main goal is to attract top talent to our clients while also providing our employees with opportunities to grow within our company. With our humble beginnings as a small company in the Georgian Bay area we have, with the incredible work of our sales representatives, we have expanded our recruitment efforts into Alberta, Quebec, and most of Eastern Canada!

Company Description

Connect6 Group is an expanding marketing agency that works with some of Canada's most well known brands: Air Miles, Longo's, Cogeco, Hyundai and Canadian Tire. Our main goal is to attract top talent to our clients while also providing our employees with opportunities to grow within our company. With our humble beginnings as a small company in the Georgian Bay area we have, with the incredible work of our sales representatives, we have expanded our recruitment efforts into Alberta, Quebec, and most of Eastern Canada!

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