Job Description

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Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a Best Place to Work in the Bay Area three years in a row, Top Companies to work for in Arizona and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We're looking for a Merchant Underwriter, that will ensure merchant applications meet verification and program guidelines. We are looking for detailed-oriented individuals with a high level of integrity. In this position, you would spend your day reviewing financial and identifying documents, assisting merchants over the phone, gathering additional documents, and following up with applicants to verify financial information to decide the loan application. This is a dynamic role partnering with our merchants to provide a best-in-class experience.

What Youll Do:

• Verify merchant application information, coordinate the collection of missing data and documentation, analyze and underwrites new merchant applications, and re-evaluate existing merchant accounts as requested by the other internal departments.
• Adhere specifically to all company policies and procedures, Federal and State regulations, and laws.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Read and interpret personal and commercial credit reports, tax returns, and/or corporate financial statements.
• Contribute to regular staff meetings to discuss merchant accounts, trends, losses, etc.
• Present ideas to management for continuous improvement of procedures and efficiencies.
• Bring a flexible mindset you will be required to adapt to changing policy and procedures on a constant basis while maintaining high-quality work.

What We Look For:

• 6+ months of small business underwriting experience or 6+ months Merchant Specialist experience required
• 1+years experiencein a payments, financial services or related industry
• Ability to calculate financial information and strong problem solving and analytical skills
• Team player mentality with a high level of integrity
• Ability to thrive in a changing and fast-paced environment
• Detail-oriented with excellent verbal and written communication skills
• Proficiency with Google Sheets, Tableau
• Not currently on a corrective action
• No unexcused absences in the last 6 months strongly preferred
• Must have a 6 month scorecard average of 4.25+

Nice to Have:

• Knowledge of Zendesk or other CRM applications is a plus.

What We Offer You:

• Great open office space
• Paid time off (PTO)
• 401K matching
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

#BI-Hybrid

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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