Job Description

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy. UMB’s branches offer many opportunities to expand your financial education & grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience. Just as you’ll play an important role in achieving UMB’s business objectives, we’re committed to helping you achieve your own goals. As a Personal Banker, you’ll receive extensive training on UMB’s products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise. How you will spend your time: Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs; Personally creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks; Achieving your daily key performance metrics while balancing competing priorities; Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards; Other job duties as assigned. We’re excited to talk to you if: You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes; You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives; You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes; You demonstrate attention to detail whether completing documents or explaining features and benefits; You have a HS Diploma or equivalent; You have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience; You have reliable transportation and ability to work branch hours, including weekends and some evenings; You have the ability to obtain NMLS registration within 90 days.

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