Job Description

Join to apply for the SaaS Data Analyst role at SymphonyAI

Join to apply for the SaaS Data Analyst role at SymphonyAI

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Introduction

SymphonyAI Media is the preeminent leader in Audit and Revenue Management Services for the Media industry; auditing billions of dollars each year in license fees, retransmission consent fees, subscriber fees, and royalty payments on behalf of major media companies in the Fortune 500 throughout the world.

Introduction

SymphonyAI Media is the preeminent leader in Audit and Revenue Management Services for the Media industry; auditing billions of dollars each year in license fees, retransmission consent fees, subscriber fees, and royalty payments on behalf of major media companies in the Fortune 500 throughout the world.

SymphonyAI Media is looking for a sharp, motivated SaaS Data Analyst to join our dynamic team in our Denver office and help drive innovation within our Media solutions vertical. The ideal candidate will work closely with new and existing SaaS customers to gain a deep understanding of their business requirements, identify product functionality gaps, and translate these insights into actionable product specifications.

Overview

The SaaS Data Analyst within the SymphonyAI Media Onboarding team is responsible identifying, mapping and onboarding new client data. The ideal candidate will collect, validate, and transform data to assist customers in effectively utilizing our products and services. Additionally, they will manage pre-production customer relationships, ensure satisfaction and fostering positive experiences during the new client onboarding process. This role demands strong analytical and data-driven skills, coupled with the ability to become well-versed in the technical aspects of our solutions offerings.

Job Description

Essential Duties & Responsibilities:

• Customer Onboarding: Work directly with customers to onboard them onto our SaaS platforms, ensuring seamless integration and transition.
• Process Documentation: Document unique and detailed processes for each customer to ensure business continuity and smooth transitions.
• Data Analysis: Analyze information gathered from multiple sources, breakdown high-level data into detailed insights, and transform data into the needed formats.
• Timeline Management: Meet multiple customer timelines and deadlines; proactively communicate delays or issues to both customers and management.
• Collaboration with Engineering: Coordinate with the Engineering team on new and custom functionality for new customers, ensuring customer needs are met.
• User Acceptance Testing: Perform user acceptance testing associated with new and custom functionality to ensure it meets the customers requirements.
• Customer Support: Pre- and post-production assistance with inquiries from the customer and internal teams, providing expert advice and solutions as needed.
• Special Projects: Participate in special projects and perform other tasks as required.

Experience & Skills

• Must currently reside in the Denver, CO area to be considered.
• Technical Proficiency: Intermediate to advanced Excel proficiency and basic SQL query skills.
• Industry Experience: 2+ years experience in a data analyst role, ideally at a SaaS company.
• Analytical Skills: Strong ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Problem-Solving: Highly developed critical thinking skills with a demonstrated ability to think creatively and practically when resolving issues.
• Communication Skills: Excellent verbal and written communication skills; able to clearly communicate with internal team members and customers alike.
• Business Acumen: Business process analysis and application development skills are useful.
• Technological Knowledge: Knowledge of cloud-based technologies and APIs to integrate customer systems with our products is a plus.
• Education: BA/BS degree or applicable work experience.

This is a hybrid role requiring on-site presence in our Englewood, CO office three days per week. Candidates must currently reside in the Denver area.

The base salary for this position ranges from $80,000 - $95,000 USD annually, depending on experience and qualifications, and is just one component of SymphonyAIs comprehensive compensation package. Additional compensation may include participation in a bonus program. SymphonyAI also offers a range of benefits, including comprehensive health insurance, life and disability coverage, a 401K employer matching program, paid holidays, self-care days, and Flexible Time Off.

About Us

About SymphonyAI

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,500 talented leaders, data scientists, and other professionals across 33 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.

Visit here , for more information about how we hire, whats in it for you, our culture and values.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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Job Tags

Full time, Work experience placement, Work at office, Flexible hours, 3 days per week,

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