Job Description

Job Description

Job Description

Position Title: Social Service Coordinator/Thrift Store Manager

Department: The Salvation Army, Divisional Regional Operations

Ketchikan Family Store, Gateway Corps

Reports To: Gateway Corps Officer

FLSA Status: Full-time / 40 hours per week; Non-exempt; $19 per hour

SCOPE OF POSITION:

The Social Service Coordinator/Thrift Store Manager is responsible for overseeing and execute social services provided by the corps and managing the Thrift Store. This includes but is not limited to interviewing and assisting clients and potential employees, distributing food boxes and making recommendations for financial aid to Officers for approval. They organize and maintain various pantries and refrigerators, ensuring cleanliness and adherence to food safety regulations. They are responsible for overseeing the soup kitchen including placing supply orders, securing volunteers, enforcing food safety regulations, and cooking when volunteers are not available. The Social Service Coordinator also oversees all USDA Commodity reporting and distribution. Additionally, they assist in general office work, recordkeeping, and statistical reporting. As the Manager of the Thrift Store, this position is responsible for the day-to-day operations of the Thrift Store and its employees.

MINIMUM QUALIFICATIONS:

1. Minimum 1 year work experience in any field. (Sales/Retail preferred)
2. Ability to complete all assigned training.
3. Have the ability to work well independently and in a detailed, professional, and courteous manner.
4. Have the ability to work on a dynamic high performing small team.
5. Have the ability to work independently to meet goals set by management.

Skills, Knowledge, and Abilities:

1. Be a fast learner and able to keep pace with multiple priorities.
2. Be flexible and open to new ideas, concepts, and ways of doing things.
3. Ability to perform basic math without the use of a calculator or other device.
4. Ability to provide positive customer service.
5. Have the ability to work independently to meet goals set by leadership
6. Be a fast learn able to keep pace with multiple task.
7. Be flexible and open to new ideas, concepts, and ways of doing things.

ESSENTIAL JOB FUNCITONS:

1. Maintain a clean and safe work area.
2. Communicating with customers, supervisors, and co-workers.
3. Supervise volunteers in accordance with The Salvation Army policies and procedures.
4. Assist in keeping racks and shelves neat, clean, and orderly.
5. Ensure health and safety of clients while maintaining clean and safe work areas.
6. Keep kitchen, pantries, refrigerators, and dining areas clean and tidy.
7. Answers telephone as needed.
8. Use equipment and systems such as a computer, point of sale system, phone, time clock.
9. Be proficient in Microsoft Office.
10. Show up on time and be flexible with hours should additional help be needed.
11. Maintain cash register, checking out customers and providing quality customer service.
12. Maintain statistics and ensure the numbers are accurate and reported in a timely passion.
13. Administer the USDA Commodities Programs and Emergency Good Program.
    1. Inventory Control and Record Keeping.
    2. Maintain and input forms and applications.
    3. Distribute food.
    4. Complete Monthly Reports.
    5. Train Supervise volunteers.
    6. Input and maintain stats in Bridges and others as well as any other form requested by leadership.
14. Assist in all cleanups throughout store, sorting, and warehouse areas.
15. Counting money, giving correct change, other basic cash register skills
16. Maintain good morale while speaking with and working around customers and employees.
17. Attend trainings as required including but not limited to Protect the Mission – child safety training, CPR certification and The Salvation Army fleet safety training.
18. Be willing to attend all orientation meetings/classes.
19. Make every effort to get along with co-workers without causing friction or rifts in staff.
20. Ability to maintain and provide till records.
21. Cook daily soup kitchen lunch should no volunteers be available.
22. Make food boxes as necessary.
23. Participate in the development and implementation of donation drives and collections as it pertains to social services.
24. Other Duties as assigned by the Corps Officer.

WORK ENVIRONMENT:

Work is performed in an indoor, store environment. Exposure to extreme temperatures is not a condition of this job. Noise level is generally low.

PHYSICAL DEMANDS:

Ability to walk, stand, bend, squat, climb, kneel, run, jump, and twist. Maintain the ability to grasp, push, pull objects such as boxes or furniture, reach overhead, and carry store supplies. Maintain the ability to operate a computer, telephone, and similar technologies. Ability to lift up to 50 lbs. Ability to learn and adhere to proper lifting techniques, always wearing a back brace when lifting heavy items.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Software-related Skills: Microsoft Excel familiarity preferred. Working knowledge of integrated database applications and ability to use new software programs with basic training.

Language Skills: Must be able to understand, follow and give both written and oral instructions and be comfortable working with diverse individuals in face-to-face contact and over the telephone. The employee must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills: Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Performance Skills: Must be punctual, organized, self-motivated, flexible, and possess a desire to learn and assist those he/she interacts with.

Protect the Mission: Must complete the online course for this area and pass the Background Checks required by The Salvation Army for employment.

Driving Requirement: Must be a licensed driver with an acceptable driving history. I must also complete and pass The Salvation Army Driver Safety Course.

Acknowledgement of Religious Purposes of The Salvation Army:

The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

Equal Employment Opportunity:

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunities for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

Job Tags

Similar Jobs